Spirit Proactive IT Support
A fully managed IT support facility without the cost.
- Increases staff productivity
- Cuts and controls costs
- Automates security and compliance
Icomm’s 24/7 proactive IT support approach using Spirit saves businesses time and money by ensuring IT systems operate to their optimum, eliminating unnecessary downtime, maximising IT estate and reducing cost of ownership. It is proven to save customers time and money, unlocking hours better spent focussing on more strategic tasks.
SpirIT spots IT issues before they impact upon a business, allowing Icomm’s technical engineers to proactively maintain a customer’s IT. That means non-intrusive IT support, so issues are often resolved without end user knowledge. Ultimately, you can focus on doing business rather than fixing IT.
Spirit is a proprietary application that takes the hassle and cost out of IT for organisations by automating processes like backup, network optimisation, server monitoring, desktop monitoring and patch management, amongst other tasks.
Spirit alerts the IT helpdesk of any issues for rapid resolution proactively. If a fault or error cannot be resolved through remote support to the customer’s system then an engineer will attend.
Spirit provides comprehensive network status reporting for complete peace of mind.
Core benefits
Increases staff productivity
- 24/7 365 monitoring allows prediction and fix prior to fail
- Drives less hassle and downtime
- Increases user satisfaction
- Reduces user complaints and call outs
- Instils culture shift away from reactive break-fix
- Optimises PCs for maximum uptime
- Releases internal time to concentrate on strategic issues
Automates security and compliance
One client contracted Icomm to monitor their 75 PCs with Spirit. Spirit was able to detect an additional 55 PCs of which the customer was unaware!
Spirit identified and resolved security and compliance issues on all of these PCs, allowing the customer to avoid potential future problems and reduce cost.
Spirit automates security and compliance processes that consume vast quantities of time and helps keep the customer ahead of the game on ironing out IT issues.
Cuts and controls costs
- Increases organisational performance and productivity to add value to the bottom line
- Reduces licence costs
- Irons out issues before they become business impacting and costly problems
- Extends lifespan of computers & servers by up to 50%, reducing your IT overhead
- Cuts cost from support process with seamless remote support & management
- Reduces Total Cost of Ownership
- Reduces energy bill and CO2 footprint with power management optimisation
- Integrates with Icomm Backup and Disaster Recovery solutions
Spirit’s PC optimisation alone pays for the service itself! PC optimisation increases PC performance by:
What our customers say about Spirit
"Since Spirit has been installed fewer end user issues have been reported, increasing user productivity."Simon Simms, Group IT Manager, Glopac Ltd and Greenpac Ltd
Trial Spirit for FREE [to add sticker style graphic]
Trial Spirit for FREE
Take advantage of our free 1 month, no obligation trial by calling 0121 248 7931 and experience how Spirit can benefit your business.
24 hour service available in two cost-effective packages
Spirit managed service is available in two packages, depending on your needs and budget. It can cost as little as £1 per day to cover up to 12 PCs!
Compare Spirit Packages and Costs
Which of our IT support services is right for you?
As well as Spirit Managed Service, Icomm offers Standard Contract IT Support and Pay As You Go IT support.
For more information on these different types of technical support, view our full comparison table.
Compare IT Support Services