IT Support

Proactivity is at the core of Icomm's IT support approach.

As ICT is increasingly used to optimise business operations, it is becoming ever-critical for your IT systems to be managed, maintained and supported professionally in a similar manner to servicing a high performance car. Our focus is to maximise performance and optimise IT whilst keeping your costs low.

This is only possible with the provision of a highly technical customer friendly team that offers vendor neutral skills and excels across large and small infrastructures in demanding environments.

As one of the UK’s leading managed service providers, Icomm offers support that compliments your existing in-house team when they need it or a fully outsourced function that is driving your IT estate by dissolving issues before they impact upon business operations.

Icomm’s IT support function provides you with options to secure peace of mind and assurance that your IT is geared to maximising business success or is simply in safe hands for a rapid return to operations when your IT systems go wrong.

We offer three levels of IT support, all of which can be tailored to your needs and offer a highly efficient and cost-effective engagement mechanism to access our support and services.

Our three levels of IT Support:

Which of our IT support services is right for you?

For more information on the different types of IT support services, view our full comparison table.

Pay As You Go Standard Contract Managed Service
Low initial cost Included
Fixed & Predictable Cost Included Included
Guaranteed Response 8 hour Included Included Included
Guaranteed Response 4 hour Included Included
Guaranteed Response 2 hour Included Included
Flexible Included Included Included
On & Off-Site Support Included Included Included
Technical Advisory Service Included Included Included
Dedicated Account Management Included Included Included
Value for Money Included Included Included
Unlimited Support Included Included
Optional 24/7 Cover Included Included
Loan Equipment Included Included
Favourable Payment Terms Included Included
Asset Tagging & Management Included Included
24/7 365 Monitoring Included
Back-up Monitoring Included
Preventive Maintenance Included
6 Weekly Optimisation Included
SMART Defrag Included
Automated Patch Management Included
Reduced Total Cost of Ownership Included
Improved Return on Investment Included
Exchange Monitoring Included
Monthly Management Reports Included
Spyware Removal & Management Included
Bandwidth Usage Tracking Included
Licence Compliance Tracking Included
System Audits Included
Seamless Remote Management Included
Audited Remote Control Included
Power Management Optimisation Included
Application Deployment Included
User Screen Monitoring Included
Back-up & Disaster Recovery Optional Included
Upgrade for Life Membership Program Included
Over 100 Years best Practices Experience Included Included Included

Included= includedOptional= optional

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